Shipping policy

Thank you for shopping with us! Below you'll find all the details about how your order gets to you:

All orders are processed between 1-4 business days (excl. weekends and holidays) after receiving your order confirmation email. You will receive another email once your order has shipped. 

Please note: processing times may be slightly longer during high volume periods.

We currently only ship within Canada and to the United States. Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

You’ll receive a tracking number as soon as your order ships. Please allow up to 48 hours for tracking information to become available.

Once your order has shipped, we are not liable for any lost or delayed packages. If your package seems to be stuck or missing, please contact the carrier directly. However, we’ll do our best to help from our end.

Please double-check your shipping address before completing your order. If you realize you've entered the wrong address, contact us as soon as possible. If the item hasn't shipped yet, we can update it. If it has already shipped, we’re not responsible for delays or losses.

If you have any shipping-related questions, feel free to contact us at mackenziemelissaart@gmail.com. We’re happy to help!